Good afternoon, by this means I want to share my experience regarding the management service of my apartment in the city of San Miguel de Allende, the attention of Arturo Nava, in my opinion is excellent, not only for being a kind and attentive person, but it is an excellent support in terms of everything related to the apartment, not only at the time of being rented, I also want to congratulate the real estate company, because as far as my property is concerned, we have had excellent tenants, we have selected safe clients for us, I think that is very important for the security of us as owners, for me it is the most important thing, I would give a 10 rating and all my thanks.
I highly recommend Arturo and Marlene as your realtor. They had shown me some properties in the past, and when I decided to sell my condo, I signed with them. They are very professional, knowledgeable and are wonderful people. I signed a contract with them on a Thursday night. They mentioned that they might have a client for my house. Saturday night they had a signed offer. The closing was delayed due to the buyers using a mortgage company, but Arturo and Marlene were in communication with me and explaining everything every step of the way. If I had any questions, I would call or send a WhatsApp message and always got a prompt response. Arturo and Marlene are a pleasure to do business with, I highly recommend them whether you are buying or selling a property.
Arturo and Marlene, thank you so much! They were excellent in every step of the purchase of our house in SMA. Arturo handled every detail with professionalism, always attentive to inform us of every step, clarify any doubts/questions, and make the process as quick and easy as possible. Thank you for your kindness and dedication to what you do. You really exceeded all our expectations!
Over the years, we’ve moved across the U.S. and around the San Francisco Bay Area buying and selling no fewer than six homes. Experience taught us any fool can turn a key, what truly maters is that the real estate agents representing you listen, are competent professionals and “trusted allies”. And that’s exactly what you will get when you work with Arturo Nava and Marlene Rodriguez! First, Marlene and Arturo educated us about San Miguel de Allende, acquainting us with the character and spirit of the different Colonias. Ultimately, this step was a key factor helping us understand where we would be the happiest. The time and care they took assured us that our dynamic duo would translate our requirements into a perfect match. Marlene and Arturo accommodated our schedule, building a relationship with us, and helping us build a short list of potential properties. At the end of our search we were able to craft an offer that was accepted by the sellers. But the most important step was next, Marlene and Arturo guided us thru the closing process. Buying a home in another country can be stressful, we’ve met a lot of expats who have made this journey, many with outrageous experiences. We can't say enough about Arturo and Marlene our team made sure we had none of these. Thank you, Arturo and Marlene you’ve made the whole process a pleasure!
-Robert Olszewski and Ramon Espinoza
Marlene and Arturo at Realty San Miguel were a tremendous help in finding our new home. They knew a lot about the houses for sale in the area and patiently answered our many questions. Thanks to their guidance and expertise, we were able to navigate the process smoothly and now have a beautiful home in San Miguel de Allende. We're truly grateful for their assistance and highly recommend Marlene and Arturo to anyone looking for a home in the area.
Best regards,
Familia Shanks
We used the realtors Marlene and Arturo from SMA Realty to buy our house in San Miguel de Allende. They were able to quickly arrange viewings and answered all of our questions regarding the buying process here. They are very knowledgeable, professional, and honest and guided us through the process. We would not hesitate to use them again as they made our home purchase a reality.
We are very grateful for Marlene and Arturo's help, they were very kind from start to finish during the process of selling our mother's house.
When we found out that the will required an extra process to conclude the declaration of heirs, they explained every step of the process as many times as necessary.
They advised us on everything necessary related to taxes, in our case we were exempt.
They also told us in time that we had to have the RFC ready to sell, they supported us and gave us accurate information to get it in time.
We were able to sell the property at a fair price after a negotiation with the buyers who were a foreign couple that does not speak Spanish, thanks to Marlene and Arturo we were able to clarify doubts between both parties about price, closing costs, taxes, appraisals and signing the deed.
Marlene and Arturo did an excellent job assisting us with the purchase of this property, including dealing effectively with several complications. They stepped up to provide a considerable amount of assistance to the sellers, as the property was inherited and the family needed to overcome several legal hurdles in order to obtain a clear title.
But, Marlene and Arturo persevered, and ultimately (after several months) we were able to close and take possession.
Thanks to you both!
Colleen G. Waring, CIA, CGAP
Letter of Support and Appreciation for Services Rendered by Ms. Marlene Rodriguez and Mr. Arturo Nava.
1. I am writing this memorandum in support of complimentary services received by Ms. Marlene Rodriguez and Mr. Arturo Nava, as our appointed realtors from March-July 2022.
2. In March 2022, my partner and I set out on a journey to explore real estate options in the San Miguel de Allende area for future retirement home consideration. After multiple failed attempts to reach out to real estate companies to assist in home searches prior to our arrival in San Miguel, we found an enthusiastic, friendly, and extremely helpful Ms. Rodriguez and Mr. Nava who diligently worked around the clock to ensure we had properties that we approved of lined up for our viewing.
3. Marlene and Arturo came to pick us up at our hotel and spent two full days showing us an extensive list of requested properties. Additionally, they showed us around the local area and made our short time available in the area worthwhile. Ultimately, we found a home that we fell in love with and consequently could not consider walking away. We placed an offer, with the help and suggestions of Marlene and Arturo, and eventually settled on a price, closing in July 2022.
4. What we found exceptional about her service was the time and courtesy that Marlene and Arturo spent accommodating our special needs. As foreign home buyers, we had unique challenges. I am an active duty U.S. Military member stationed overseas in Germany. My partner, Javier, lives in Texas. We had a considerate amount of paperwork, including apostle services, international purchasing agreements, and power of attorney paperwork that had to be completed through the assistance of Marlene and Arturo. They never made us feel that we were a burden or a complicated case, as they guided us flawlessly through the process.
5. Upon closing, Marlene and Arturo even went out of their way to assist with finding and linking us up with local services such as utilities, gardeners, and contract workers for renovations. They still check in with us from time to time to see if she can be of assistance. We realize this is above and beyond and we wanted to make sure we recognized the exceptional and thoughtful services that made our dream home purchase a reality.
6. We appreciate all that has been done for us and would not hesitate to recommend Marlene and Arturo, both, as realtors to future home buyers.
Thank you. LORI M. TAPLEY COL, AN Chief, Division of Primary Care
My wife and I recently purchased a fabulous home in San Miguel de Allende. We were beyond blessed to have two amazing agents work with us, Arturo Nava and Marlena Rodriguez. Wow. What a team!
Arturo and Marlena were incredibly accommodating, hard working and efficient. They arranged for us to view many properties in a short period of time, answered a barrage of questions, drove us from appointment to appointment, and made great suggestions - like viewing places in the evening as well as in the daytime and taking time out of their busy schedules to make that possible. They worked around the clock to support us every step of the way with the utmost patience, kindness and good humor!
We've worked with several real estate agents over many years and have purchased three homes prior to this. Though we've had good agents in the past, we can't say enough about Arturo and Marlena. They listened deeply to our needs, understood our requirements early on, were knowledgeable, professional, kind, and skilled communicators. They made the whole process a pleasure. When we were stressed, as people buying for the first time in another country inevitably are, they talked us through our concerns with compassion and care, patiently explaining each step in the process. If you're looking for agents who will take this journey with you with grace and skill, then look no further; they really are the best! Thank you Arturo and Marlena, we are forever grateful. P.S. We love our new home - it's perfect!
I cannot wait to tell you about my experience working with Marlene Rodriguez and Arturo Nava. First, they are the hardest working realtors I have ever met. They worked with us for two weeks, showing us properties that fit our parameters. We didn’t waste time looking at properties that didn’t fit the criteria we had for our new house and not once did any of my texts or emails go unanswered. They were unbelievably attentive. Additionally, my Spanish is really really bad, but their English is really good so they were able to work out all of the contract details that would have been impossible to navigate without them. Mr. Nava is also an attorney so between his background and Mrs. Rodriguez’ experience in real estate, I felt completely at ease knowing they had my best interests covered. In summation, this was my first experience in securing a property in Mexico and I was very unsure of the process. Mrs. Rodriguez and Mr. Nava not only gave me total confidence with their experience, they were also very fun to be with! Whether you’re an experienced ex-pat or someone who is new to living in Mexico, don’t go anywhere else for property. Call Marlene and Arturo for absolute premium service.